OpenCage GmbH - Delayed welcome emails – Incident details

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Delayed welcome emails

Resolved
Operational
Started 3 months agoLasted less than a minute

Affected

Website - Email sending (via Postmarkapp.com)

Updates
  • Resolved
    Resolved

    Some non-realtime emails were delayed for up to 48 hours. That affected the 'welcome' email after signup (accounts were created fine) and 'contact us' emails. They have all been processed and resend now. Other emails like confirmation, password resets, account deletion were not affected. We're sorry for the confusion. Whie no user contacted us about the issue we saw increased number of duplicate accounts, for example users trying login with email&password, and login-with-google shortly after.