OpenCage GmbH - Missing road info – Incident details

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Missing road info

Resolved
Operational
Started over 2 years agoLasted about 18 hours

Affected

API

Operational from 5:09 PM to 11:07 AM

Geocoding API - reverse

Operational from 5:09 PM to 11:07 AM

Geocoding API - forward

Operational from 5:09 PM to 11:07 AM

Updates
  • Resolved
    UTC
    Resolved

    All remaining clusters are now up-to-date again.

  • Monitoring
    UTC
    Monitoring

    The missing roadinfo data was backfilled on one cluster and all affected customer's API requests are redirected to that cluster. We're continuing to backfill data on the remaining clusters.

  • Identified
    UTC
    Identified

    We started backfilling the missing data. Currently at 30% (the world has lots of road)

  • Investigating
    UTC
    Investigating

    We are currently investigating why road info (width, lanes) and speed info are not returned for those users who set &roadinfo=1 in their requests